AM-99-45 KNOWLEDGE MANAGEMENT LESSONS LEARNED: INSPIRING PEOPLE TO MANAGE KNOWLEDGE

Description:

Since our paper at the 1998 Annual Meeting, BP has made significant advances in demonstrating the value of a fully functioning knowledge management (KM) program. We have learned many lessons on techniques and tools. We have come to better understand the implications on culture and business processes. "People, Process, and Technology." This paper discusses lessons learned and some insights on how to accelerate KM programs. While competitive issues will be discussed in very general terms, we will focus on issues that may be important for our industry as we work topics of importance to all of us - as a industrial community of practice.