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CS-17-10 Incident Response: Lessons Learned

Gary Williams MSc Sr. Director, Cybersecurity & Communications Schneider Electric Global Dunedin, FL

Format:
Electronic (digital download/no shipping)

Associate Member, International Member, Petrochemical Member, Refining Member - $0.00
Government, NonMember - $35.00

Description:

A data breach now costs organizations an average of $3.8 million. It is not just the cost of the investigation, you have to account for business degradation caused by investors loss of confidence in the company’s ability to respond. Incident Response Plan/Procedures should exist for vendor, client, plant, site, department etc. and where possible they should align with other departments within a plant or company. The intent of this presentation is to share lessons learned while conducting incident response, the good, bad and the frustrations. No two investigations are the same, even if the cause is. Human response to incidents differ based on culture, language, experience and many other factors. It is the Incident Response Lead’s responsibility to remove emotion and address each incident in an objective fashion. This presentation will not dive into standards or best practices, but will touch on procedures. We will cover how to deal with irate clients, social engineering tips and awareness of challenges presented by first responders. Most incidents are not the result of external influence, but caused by internal actions. Two incidents will be discussed and the challenges each presented. Finally, training techniques that have been perfected from the lessons learned from real incidents will be shared with emphasis on the use of role playing during training and explanation on its value.

Product Details:

Product ID: CS-17-10
Publication Year: 2017